The Audacity of Bright House

Bright House cable just called me. At first I am thinking...WOW...this is great customer service. They are calling to apologize about the DVR FirmWare fiasco and give me an update on the status. This would be exceptional customer service.

But...no...it is the promotionals department trying to get me to add digital telephone service to my plan. Needless to say, I very politely told the lady that until my DVR was fixed I would not be adding anymore services and that, right now, Bright House had not inspired a lot of confidence from me. She was very polite and understnading and stopped her promotional sales pitch. She knew immediately that I wasn't going to be a sale and got off the phone.

Now...she didn't do anything to help me get my DVR fixed...that would have been going above and beyond and making a great Customer Service experience.