I went to Office Depot the other day to pick up Erin a flash drive. When I finally found the flash drives, my eye was immediately drawn to a sign that showed that a 256MB drive would be FREE after a mail in-rebate. I looked closely at the sign to see if you had to purchase a certain amount of stuff or a certain product, but it was devoid of any such requirements.
Well, I lost my flash drive a couple of weeks ago (I think it is sticking in the back of someone's computer...but I've checked all the ones I remember working on it with...). So, I decided that if they are free, I'd get one for Erin and replace mine. I picked them up (and a new optical mouse with scroll wheel) and went to check out.
Being wise in the way of rebates, I figured that only one rebate would be allowed per household, so I had the checkout lady ring up each one as a separate transaction. However, on neither receipt did a rebate form print out. So I queried the cashier about the methodology for receiving this mail-in rebate. She was clueless, so she called the manager.
The manager automatically assumed I had grabbed the wrong product, so we went to the shelf and she validated the product number of the flash drive to the product number on the card displaying the price. She then went to her computer and checked and discovered that to get the rebate, one was supposed to purchase a laptop. I very politely told her, then, that I only wanted one drive and would like to return one. She understood and took to me a cashier who she instructed to refund my money.
Then, she had the cashier ring the jump drive back up and reduce it by its full amount and gave it back to me. Yes. You read that right, she gave me the flash drive. I was astonished. That was more than I expected. I didn't ask for that solution and wouldn't have asked for it. That is great customer service, giving the customer more than they expect. Good Job Office Depot!!! You get an "A" in my book this time.
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