After my last post, I thought you might like a funny user story. I had one of the girls in the office call me because she was having difficulty opening a MS Access file because she couldn't find it. I asked her where the file was on the network, browsed to that directory and saw the file did exisit. I opened the file and everything appeared ok. So I closed the file and proceeded to walk her through opening it, and she still couldn't see it.
Now, I admit, I am bad at phone support. I prefer to be face-to-face with the person so I can watch them. I tell her I'll be right over to help her out. Her office is on the otherside of the building, so it takes a couple of minutes to get there.
When I step into her office she bashfully looks over her computer and says, "I tried to call you to tell you I figured it out, but you had already left your desk. Thanks for coming over, though."
"Oh, good." I say, "I'm glad you figured it out. What was wrong?"
Cutting her eyes low to the ground to prevent eye contact, she reveals with great shame that she was trying to use Excel to open the file. We laugh off the foolish mistake.
I like it when users don't take themselves or the computers so seriously.
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